Delivery
The delivery fee will depend on the distance. After you have selected the desired products in the shopping cart, after entering the order and payment page. You can choose where to deliver. After that, the delivery fee will be displayed. according to the distance that you want to deliver
Payment
Payment can be made through the payment system of the shop. In the case of payment via bank transfer Once you have completed the payment transfer You can confirm the transfer via the website. And attach proof of payment Via the shop’s payment confirmation system or you can send proof of transfer via Line of the shop.
Product Replacement
If you want to change the type of product will be able to change the product At least 4 days before the delivery time, if less than 4 days or during Valentine’s Day (12-14 Feb) can’t change the product in any case. Additional price difference must be paid to the store. If the new type of product has a lower price than the original In the part of the product price difference, the shop reserves the right to refund. But it will be counted as a discount on the next purchase.
Canceling orders
If you want to cancel your order. Can cancel and request a refund at least 7 days before the delivery time. If less than 7 days, we reserve the right to refund in all cases.
Change of delivery date
If you want to change the delivery date Will be able to change the delivery date at least 2 days before the delivery time. which can postpone the delivery date or postpone no more than 2 days faster, for example, from the original date of delivery on the 15th, it can be postponed during the 13-17th day, etc. In the case of postponing the delivery date for more than 2 days Notify the shop at least 7 days in advance. You can check and ask the shop for the shop to confirm the new delivery queue again.
Change of delivery time
If you want to change the delivery time of the product but still the same date Delivery time can be changed at least 1 day before the delivery time. The new delivery time must be the time when the shop has an empty queue for delivery. You can check and ask the shop for the shop to confirm the new delivery queue again.
Change of delivery location
In the event that you want to change the delivery location of the product Able to change delivery location at least 1 day before delivery date. The shop will recalculate the delivery fee from the delivery location if the delivery fee from the new location is more than the shipping cost from the original location. The shop will charge an additional cost from the added distance. You can check and ask the shop for the shop to check the delivery fee again. and in the event that the new delivery location is closer than the original delivery location The shop reserves the right to refund the difference in delivery fee in all cases.
In the event that the recipient cannot be contacted
In the event that the recipient and the orderer cannot be contacted If the recipient and the orderer cannot be contacted more than 30 minutes from the agreed delivery time, and it is not specified what to do in the event that the recipient or orderer cannot be contacted And there is no place where goods can be deposited or stored. The shop will bring the product back to the shop. After contacting the recipient and wanting the delivery again The shop will charge an additional delivery fee again. and if the product is damaged or damaged by Storage of products beyond the shelf life of the product The shop reserves the right to refund in all cases.
In the event that the recipient refuses to receive the product
In the event that the recipient refuses to receive the goods The shop will contact the orderer to inquire again. In the event that the orderer cannot be contacted for more than 30 minutes from the agreed delivery time The store will bring the product back to the store. And will wait to contact the orderer again to see what to do next The shop will not take any responsibility and will reserve the right to refund in all cases
Damage caused by delivery
In the event that the product is damaged, it cannot be used. or in an incomplete state until unable to receive due to delivery problems The recipient or the orderer must take photos or videos as evidence and send them to the shop. which the shop will compare with the evidence that the messenger took a photo with the shop when delivery If found a problem caused by the actual delivery defect The shop will deliver the product again. without additional charge In the event that the shop is unable to deliver again The shop will process the refund to the orderer within 7 working days.
How to contact the shop in various cases
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Line ID cupidbloom (09.00-20.00)
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Phone +66939245519 (09.00-20.00)
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Instagram Cupidbloom
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Email [email protected]
